Last Updated: September 7, 2026

Thank you for shopping with Lunaramint. We aim to deliver your home products safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Once your order has been successfully submitted, our fulfillment team will begin preparing it for shipment.

Order processing typically takes 1–3 business days. During this period, we confirm product availability, perform basic quality checks, and prepare your items for dispatch.

Orders placed on weekends or public holidays will generally begin processing on the following business day.

2. Shipping Fees & Delivery Time

Lunaramint provides international shipping to many countries and regions.

• Standard Shipping Fee: USD $5.99 per order
• Estimated Delivery Time: 10–20 business days after shipment

Delivery timeframes are estimates only and may vary based on the destination, customs procedures, and local carrier operations.

3. Shipping Delays

We work with logistics providers to support timely delivery, but delays may occasionally occur due to factors outside our control, including:

• Customs inspections
• Severe weather
• Public holidays
• Transportation interruptions
• Increased shipping volume

We appreciate your understanding if unexpected delays affect your shipment.

4. Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.

You may use this number to follow your shipment through a parcel tracking service such as 17TRACK.

Please allow approximately 48–72 hours after dispatch for tracking information to become available or update in the carrier system.

5. Multiple Shipments

Orders containing multiple products may sometimes be divided into separate shipments to support more efficient fulfillment.

If this occurs, each package may receive an individual tracking number and may be delivered on different dates.

6. Order Changes & Cancellations

If you need to change your shipping address, contact details, or ordered products, please contact us within 12 hours of placing your order.

Please email support@lunaramint.com and include:

• Order Number
• Order Email Address
• Details of the requested change

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once fulfillment or warehouse processing has started.

7. Failed Delivery Attempts

If a delivery cannot be completed because no recipient is available, the carrier may leave a notice, attempt redelivery, or hold the package at a nearby collection location.

Customers are responsible for arranging collection or redelivery directly with the carrier when necessary.

Lunaramint is not responsible for packages returned because of incorrect or incomplete shipping information, or because the package was not collected within the carrier's designated holding period.

8. Delayed Shipments

A temporary pause in tracking updates does not necessarily mean that a shipment has been lost.

If your tracking information has shown no update for more than 7 days, please contact our customer support team. Where appropriate, we will assist by following up with the shipping carrier.

9. Lost or Missing Packages

If the shipping carrier officially confirms that a package was lost while in transit, we will work with you toward an appropriate resolution, which may include a replacement or refund where applicable.

If the carrier records the shipment as successfully delivered to the address provided at checkout, Lunaramint is not responsible for packages reported missing or stolen after delivery.

Before contacting us, we recommend checking with household members, neighbors, building management, or the shipping carrier.

10. Shipping Locations

Lunaramint ships to customers in many countries and regions worldwide.

Depending on product availability and delivery efficiency, orders may be fulfilled through different warehouses or approved logistics partners.

If we cannot deliver to your location because of legal restrictions or carrier limitations, we will notify you and arrange an appropriate refund.

11. Customer Responsibilities

By placing an order with Lunaramint, you acknowledge and agree that:

• Delivery timeframes are estimates and cannot be guaranteed.
• Customers are responsible for providing complete and accurate shipping information.
• Any import duties, customs charges, taxes, or similar fees imposed by the destination country are the customer's responsibility unless otherwise stated.
• Responsibility for the shipment transfers after the carrier confirms successful delivery to the shipping address supplied during checkout.

Contact Us

If you have questions about shipping or delivery, please contact our customer support team.

To help us review your inquiry efficiently, please include your Order Number and the email address associated with your purchase.

Brand Name: lunaramint

Company: HUANGBINBINMR INC

Email: support@lunaramint.com

Customer Service Phone: +1 570-866-0228

Business Address: 

574 Grant St 
Denver CO 80203
US