Last Updated: September 7, 2026

Thank you for choosing Lunaramint. We aim to provide thoughtfully selected home products and a reliable shopping experience. If there is a problem with your order, our customer support team is available to assist you.

For return-related or after-sales questions, please contact us at support@lunaramint.com. To help us review your request efficiently, please include your Order Number and the email address associated with your purchase.

1. General Return Policy

Unless otherwise required under applicable law, purchases completed through Lunaramint are generally considered final.

We do not normally accept returns or exchanges due to personal preference, ordering an incorrect item, or deciding that the product is no longer needed.

Exceptions may be considered when:

• The item is damaged during shipping.
• The product has a confirmed manufacturing defect.
• You receive the wrong product as a result of a fulfillment error.

2. Damaged, Defective, or Incorrect Items

We take reasonable steps to inspect products before they are shipped. If your order arrives damaged, defective, or does not match the item you purchased, please contact us promptly.

Claims should be submitted within 7 days of the confirmed delivery date.

Please email support@lunaramint.com and provide:

• Your Order Number
• The email address used for the order
• A clear explanation of the issue
• Photos or videos showing the damage, defect, or incorrect product

Our customer support team will review the information provided and determine an appropriate resolution.

Depending on the individual circumstances, available resolutions may include:

• A replacement product
• A partial refund
• A full refund

All claims are evaluated on a case-by-case basis.

3. Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refunded amount to appear in your account after processing.

Actual processing times may vary depending on your financial institution, card issuer, or payment service provider.

4. Replacement Policy

Lunaramint does not offer exchanges for alternative colors, sizes, styles, or product variations based solely on customer preference.

A replacement may be provided only when an approved claim confirms that the original item was damaged, defective, or incorrectly fulfilled.

Replacement availability is subject to current inventory levels.

5. Return Authorization

Please do not send any product back before contacting our customer service team.

If returning an item is necessary, we will provide the applicable return instructions after your request has been reviewed.

Products returned without prior authorization may be rejected or may not be eligible for a refund or replacement.

6. Need Assistance?

If you have questions about this Return Policy or need support with an existing order, please contact our customer service team.

We aim to handle eligible after-sales concerns fairly and provide professional assistance whenever possible.

Brand Name: lunaramint

Company: HUANGBINBINMR INC

Email: support@lunaramint.com

Customer Service Phone: +1 570-866-0228

Business Address: 

574 Grant St 
Denver CO 80203
US